Quick answers to the questions we hear most.
KONGQUEST is how our charges show on a bank statement. It covers memberships, event tickets and merch bought on KongQuest. Your email receipt says exactly what it was for. Members can also log in and press Manage Billing below to see past invoices.
Log in, press Manage Billing below, then choose Cancel. Your membership stays active until the end of the period you already paid for.
It stays yours. Media you add to an event shows on that event's Media wall, credited to you. You can remove any of your own items at any time: open the item and press Remove.
Up to 2 GB of media per event, with phone uploads and Instagram imports counted together. Media you upload while playing a quest is free and sits outside that limit. Storage is free, so there is nothing to buy. See what you have used in Settings, My Media.
Email help@kongquest.com.au with a link to the photo, clip or post (or the event it is in) and we take it down. This covers Instagram posts that tagged one of our events too.
Yes, through a parent or guardian. They create the account for you and agree to the Terms on your behalf. Parents and guardians can email help@kongquest.com.auat any time to see, correct or delete their child's information.
Log in, open Settings and press Delete Account. Your account switches off straight away, and you have 30 days to change your mind by logging back in. After that it is permanently removed.
Manage your membership and invoices, or send us a message and a real person replies.
